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Operations Assistant and Justice Project Coordinator- Paused- Currently interviewing

Operations Assistant & Justice Project Coordinator-

Applications Paused- Currently Interviewing

Golden Psychology | Manhattan, NY

About Golden Psychology

Golden Psychology is a dynamic, mission-driven group practice providing therapy, intensive day programs, and expert consultation services to individuals, families, and justice-involved communities across New York. As a Certified M/WBE practice, we're committed to intersectional, trauma-informed care with a particular focus on LGBTQ+ affirming therapy.

In 2026, we're expanding our Manhattan presence, scaling our Adult Day Program, and deepening our expert witness and consultation work. This growth requires someone who can keep our operations running smoothly while helping us build the infrastructure to serve more people, more effectively.

Why This Role Matters

This position is the connective tissue between our clinical mission and operational execution. You'll directly support the founder in coordinating our legal consulting service line (expert witness work, court consultations, justice-involved care coordination), while simultaneously strengthening the administrative backbone of our 20+ person clinical team.

Your work will free up leadership capacity, ensuring our administrative staff can focus on building the practice and on high-impact legal and strategic work. You'll also drive our growth by supporting the founder in marketing initiatives that bring new patients and referral partners into our community of care.

What You'll Do

Core Responsibility Areas

1. Legal Program Support (≈10 hrs/week)

• Coordinate logistics for legal consultations including scheduling, documentation, and interfacing with prison, jail, and court systems

• Prepare retainer paperwork and maintain organized filing systems for legal matters

• Manage owner's legal caseload calendar and ensure deadlines are met proactively

• Track outstanding tasks and follow up independently to keep legal work moving

2. Owner Support / Executive Assistant (≈5 hrs/week)

• Manage owner's schedule, travel, and personal logistics

• Anticipate needs, surface problems before they escalate, and protect owner's time

• Handle confidential matters with discretion and professionalism

3. Practice Operations (≈12.5 hrs/week)

• Serve as operational backbone for a 20-30 person clinical practice

• Manage clinician communications, scheduling, and meeting logistics

• Oversee vendor relationships, external office rental coordination, and facilities needs

• Develop and maintain SOPs to support practice efficiency and consistency

4. Marketing, Outreach & Business Development (≈12.5 hrs/week)

• Execute referral outreach strategy targeting psychiatrists, hospital discharge planners, law firms, and HR professionals

• Coordinate and host lunch & learns and other referral-building events

• Develop and maintain marketing materials including one-pagers, handouts, and website updates

• Track outreach activity and referral pipeline using practice management tools

Who You Are

We're looking for someone who brings both precision and vision—you understand the details matter, but you also see how those details connect to our bigger goals.

You're the right fit if you:

✓ Are committed to growing and strengthening a dynamic, multi-service mental health practice - You're energized by working in a mission-driven environment where clinical excellence and operational excellence go hand-in-hand.

✓ Are passionate about helping teams and individuals work effectively - You see yourself as a force multiplier who makes everyone around you more productive and successful.

✓ Have excellent communication and collaboration skills - You can interface professionally with correctional systems, legal teams, clinicians, and referral partners with equal ease.

✓ Love understanding the details and getting things done - You're naturally organized, a self-starter, follow through without being asked, and find satisfaction in crossing things off the list.

✓ Are comfortable with ambiguity and evolving priorities - You can shift between legal coordination, marketing tasks, and practice operations without losing momentum.

✓ Are proactive and resourceful - You anticipate needs, solve problems independently, and know when to escalate vs. when to take care of things yourself.

✓ Value inclusivity and social justice - You're aligned with our commitment to serving LGBTQ+ communities, justice-involved individuals, and underserved populations.

Qualifications

Required:

• 2+ years of administrative, operations, or executive support experience

• Comfort coordinating with legal, governmental, or institutional systems (paralegal experience, social services, corrections, etc.)

• Strong project management and organizational skills

• Excellent written and verbal communication

• Experience managing multiple stakeholders and competing priorities

• Proficiency with Word, Excel, scheduling tools

• Willingness to be in person in Union Square (some hybrid available)

Preferred:

• Familiarity with mental health or healthcare operations

• Experience with marketing coordination or business development support

• Knowledge of NYC correctional/legal systems

• Commitment to LGBTQ+ affirming and inclusive practice values

What We Offer

• Salary: $60,000-$70,000 (commensurate with experience)

• Benefits: Health insurance contribution, paid time off, professional development opportunities

• Growth: This role will evolve as the practice grows—there's opportunity to shape your position and take on expanded responsibilities

• Mission alignment: Work for a practice that genuinely cares about equity, inclusion, and accessible mental healthcare

• Location: In-person role based in Manhattan (Union Square area)

Golden Psychology is an equal opportunity employer. We strongly encourage applications from people of color, LGBTQ+ individuals, and candidates from underrepresented communities.

Our program is committed to increasing the diversity of clinicians with expertise in providing LGBTQ2IA+ care and psychedelic assisted psychotherapy.

All positions are benefits eligible depending on full-time status. All full time employees receive paid vacation, holiday, and sick leave. All employees receive a medical stipend.